Refund policy
I. Applicable Scope
This return policy applies to all products purchased from MilosPetProducts.com. By making a purchase, you agree to abide by the terms and conditions set forth in this policy.
II. Return Eligibility
Time Limit
For most products, you may initiate a return within 30 days from the date of delivery. The return period starts from the day you receive the item.
Condition of Goods
The returned item must be unused, in its original condition, and with all original packaging, tags, and accessories included. Items that show signs of wear, damage, or are missing parts may not be eligible for return, except in cases of defective products.
Exceptions
Some products are non - returnable, including but not limited to:
Custom - made or personalized items. Since these products are made specifically to your order, we are unable to accept returns unless there is a manufacturing defect.
Perishable goods such as food items, beauty products with opened seals (for hygiene reasons), and digital products (e.g., e - books, software downloads) once accessed or activated.
III. Return Process
Initiating a Return
To start the return process, please contact our customer service team. You can reach us at milospetproducts.com. Provide your order number, the reason for the return, and a description of the product's condition.
Return Authorization
After receiving your return request, our customer service team will review it. If your return is approved, we will issue a Return Merchandise Authorization (RMA) number. Please include this RMA number clearly on the return package.
Return Shipping
For non - defective items: You are responsible for the cost of return shipping, unless otherwise stated in this policy. We recommend using a shipping method that provides tracking information, as we will not be liable for lost returns.
For defective or incorrect items: If the item you received is defective or incorrect, we will cover the return shipping cost. In this case, we will either provide you with a prepaid return shipping label or reimburse you for the shipping fees after we receive and inspect the returned item.
Return Address
Once your return is approved, we will provide you with the return address. Please ensure that the item is securely packaged to prevent damage during transit.
IV. Refund Policy
Inspection of Returned Items
After receiving the returned item, we will inspect it to ensure it meets the return eligibility criteria. If the item is in satisfactory condition, we will proceed with the refund.
Refund Method
Refunds will be issued using the original payment method. For example, if you paid with a credit card, the refund will be credited back to the same credit card. The time it takes for the refund to appear in your account may vary depending on your financial institution, but it typically takes 3-5 business days.
Refund Amount
The refund amount will be the purchase price of the item, excluding any shipping and handling fees (except in cases where we are responsible for the return shipping due to a defective or incorrect item).
V. Exchanges
If you would like to exchange an item for a different size, color, or product, please follow the return process described above. Once we receive and process your return, you can place a new order for the item you want. In some cases, if we have the desired replacement item in stock and your return is due to a non - customer - related issue (such as a defective product), we may be able to arrange an exchange directly without you having to place a new order. Please contact our customer service team for more details.
VI. Policy Updates
We reserve the right to modify this return policy at any time. Any changes to the policy will be posted on our website. The updated policy will apply to all purchases made after the effective date of the change. If you have any questions regarding the return policy, please do not hesitate to contact our customer service team.